Tiana C Gbx
map-marker Cape Town, Western Cape

Sanlam Reality does not refund fees

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
On 17 June 2019, as well as on 4 and 5 July money was taken from my bank account for Sanlam Reality "benefits" that I never received tickets for. It equalled up to a total of R510. On 17 June I phoned Sanlam Reality, where I was assured that the money would be reversed back into my account within 3 working days. No funds were reversed. On 5 July I decided to email Sanlam Reality, so that I have proof in writing of our correspondence. I was phoned and assured that the full amount would be reversed within 3 working days (again). Since then, I have been emailing every three days to follow up, without getting any refunds - only the promise that it would happen in 3 working days. Since 17 June, all the "three working days" have equalled up to 5 WEEKS. This is completely unacceptable. I will discourage anyone I meet from ever joining Sanlam Reality. It is nothing but a scam. I am also going to take this further on social media, so that more people can be made aware of this scam and hopefully prevent them from falling into the trap that I have fallen into.
View full review
Loss:
$510
Pros:
  • Good insurance
Reason of review:
Problems with payment

Preferred solution: Full refund

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article